We hope you enjoy your shopping experience with us. Your satisfaction is always our first priority. “firstname.lastname@example.org” to get in touch with our customer service team and describe the items you may want to return and the reason for your return.
Our Return Policy is as Follow:
- You may return all products within 30 days(from the date you receive the items) of delivery for exchange or refund. The original bag or item packaging and tag should be intact, with no damages.
- For the returned item(s), we will arrange a replacement or issue a refund after we have checked your return tracking number or receipt.
- Please note the following items cannot be returned or exchanged: Swimwear, lingerie, bodysuits, jewelry, and accessories.
- We do not accept returned items that were sent back by customers directly. Afrohoard must be contacted first, Due to other stores selling the same products. This policy is in place for our company’s reputation and a great shopping experience for our customers.
- Please do not make returns directly to the address on the package received, Only send to the address provided to you by our customer service department.
- If you wish to return the items to the nearest return address, please contact us before you do so. Our customer service personnel will reply back to you within 48 hours.
- Once you have met all our return policy requirements, your refund(s) will be issued back to you directly to the original form of payment that was used while placing your order. Please allow 24 hours with PayPal and 7-15 business days with a credit or debit card for your refund to appear on your Bank Account. Please note that with your refund, Waiting time will depend on how long your financial institution may take.
- Note that the original shipping fee and insurance are non-refundable.
- We do not offer Freight To Collect (FTC) service for the packages returned to us. The return will be made at your own cost. Unless a mistake is made by Afrohoard.