Yes, As you already read this, AFROHOARD is a Customer
Obsess Brand. We value Empathy, Respect, Simplicity, Communication, and Customer-Focus.
AFROHOARD, is an Africa-Asian clothing brand, with a mission to change the world where starvation, unbalanced employment opportunities, and poverty will no longer be a challenge. We are mentioning Africa and Asia, because we believe that humanitarian help and support are needed the most on these continents, to begin with, to make an impact in the world.
AFROHOARD is Based in LOUISVILLE, Kentucky, United States Of America, with some shipping operations in North Carolina.
We are proudly creating employment back in Africa and Asia where our products are made from; in Africa our products are made in Nigeria, The DRC, Ghana, South Africa. In Asia, we are currently making our products in India and Japan, note that as for now there’s no products available from these two Asian Countries.
Yes, we do our best to provide you with the correct and accurate size on all our items, whoever we highly recommend our customers to measure themselves at any nearest alteration shop near you or get a personal measurement tape from any store near you and compare your measurement to our size chart to get a better or accurate size for you before hitting the order button.
We are currently shipping from Louisville, Kentucky and from Wilmington, North Carolina city located on the East Coast of The United States Of America near Carolina Beach, and Wrightsville Beach, North Carolina.
We are currently offering shipping to the following countries: The
United States of America, Canada, Australia, New Zealand, and to these Western European countries: The United Kingdom, France, Germany, The Netherlands, Belgium, Spain, and Switzerland.
Yes, we do our best to restock, any items after they are sold out to give all our customers a chance to re-order any items they have purchased in the past, and would like to re-order them, just because we believe our customers love our products.
Yes, we care about how long your order should get to you, we take our pride into delivering any order to our customer between 3-12 business days depending on your location. For U.S and Canada customers, this should be between 3-12 business days and depending on your shipping cost selected during checkout, please select a proper shipping package during checkout. For international orders to ship outside of the United States we highly recommend our customer to select First Class Package
International. For Australia, New Zealand shipping should take 6-20 business days. And for All Western Europe Countries, shipping should take between 6-20 business days, For international orders to ship outside of the United States we highly recommend our customer to select First Class Package International.
No, We do not ship to any PO.BOX, APO, FPO, DPO addresses; as we do not want any order to be lost, we only ship to a full house, or apartment address.
AFROHOARD, will not be responsible for any erroneous delivery
address inputs by the customer. While placing your order you should double check your delivery address and billing address before confirming your order as we won’t be liable for any mistakes made by the customer on this matter.
Yes, AFROHOARD offers returns to its customers whenever they are unsatisfied with their purchases. Please email us at care@afrohoard.com. For more on returns, see our return policy here: https://afrohoard.com/refund_returns/
Yes, we do offer returns anytime our customers are not
satisfied or happy with their purchases. Please email us
at care@afrohoard.com or for more info on refunds see
our refunds policy page here: https://afrohoard.com/refund_returns/
No, we currently do not offer returns for exchanges for any
order. For more info on this subject, please read our Returns and
Exchanges policy page on our site.
Yes, to reach out to AFROHOARD with any Return issues or
inquiries about any custom products, email us at care@afrohoard.com or fill out our Contact Us form on our page
Yes, we are proudly supporting custom products orders, however these orders may take longer to ship typically 30 to 90
days and depending on your location. For European, New Zealand, and Australian Customers shipping may take up to 90
days from the date of ordering. For U.S.A and Canada Shipping may take up to 60 days from the
date of order. If interested in custom orders email us at care@afrohoard.com
No, we do not offer wholesale purchasing; however, we support
bulk purchases at a discounted price. If interested, email us at care@afrohoard.com.